Customer Service

Guarantee and Returns Policy
If for any reason you are not entirely satisfied with your purchase. Please return your goods unused in their original packaging within 14 days for a full refund/replacement.

How to Return or Exchange

1. There is no need to telephone us to advise us you are returning a product.
2. Fill out the returns form that was included with the product stating reason for return and whether you require a refund or a replacement. Goods must be undamaged, dismantled (where home assembly has been required) and in the original packaging.
3. Address the parcel to Eden House:
   Eden House
   Lombard Road
   London SW19 3TZ
4. Please take the parcel(s) to your nearest post office and obtain a Certificate of Postage. Goods are returned to Eden House at your own expense. Please note we do not pay return postage on unsuitable items.
5. Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.
   

Cancellation Notice
You may cancel your order and receive a full refund for that purchase as long as the goods have not been despatched from our warehouse.

Product Description
Every care has been taken to ensure that product descriptions and specifications are correct.

Acknowledgement of your order
Once we have processed your order you will be sent an e-mail acknowledging that Eden House has received your order.